Published on March 1, 2010 | by LawNews
Prof. Norman Silber Comments on Retailers’ Return Policies in Philadelphia Inquirer Story
Professor Norman I. Silber was quoted in the following Philadelphia Inquirer article.
Consumer 10.0: The ‘small print’ strikes again
by Jeff Gelles
February 28, 2010
Retailers’ return policies are often minefields. To get an outside perspective on Sixth Avenue’s, I contacted Norman Silber, an expert in consumer law at Hofstra University. Without endorsing its particulars, Silber said the policy “doesn’t fail the smell test.”
Silber says companies can limit customers’ options, as long as they adequately disclose their policies and as long as those policies meet the law’s essential purpose: that a buyer is entitled to get what he or she paid for, and to a reasonable remedy if the product falls short.