What the huge AT&T fine could mean for consumers
Plus a first step to consider if the telco giant slowed down your unlimited data
By Nikhil Hutheesing
June 24, 2015
There is still plenty that has to be worked out. AT&T has 30 days to appeal the FCC’s fine, so it isn’t clear if any portion of the fine will be paid and dispersed to customers. Norman Silber, professor of law at Hofstra University and formerly a board member at Consumers Union, says that it would be reasonable for AT&T to present a plan to its customers, many of whom have heard about the FCC’s decision and wonder what kind of recourse they may have.
While there are no guarantees, Silber suggests that AT&T customers preserve their options while the regulatory process moves forward by completing AT&T’s Notice of Dispute form and returning it to service provider. That way, he says, your complaint will be on record though it’s unclear if AT&T will address consumer complaints any time soon. Silber suggests that when you complete the form it would be reasonable to request:
• a refund of all sums previously paid under the agreement
• a truly unlimited data plan going forward, at the previously established rate and
• a promise that AT&T or its agents will not attempt to switch you to a plan that is truly not unlimited.